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Our Claims Department
is available to assist you 24 hours a day, 365 days
a year.
If you require emergency assistance, please
contact us immediately at 800 937-1937.
See
to the welfare of any injured people |
To report a claim, request dispatch of salvage, pollution containment or other expert resources, simply call 1-800-937-1937 or to report your claim online click here. A boating expert is always standing by to assist you.
We'll
take the information about your accident over the phone, then ask
you to get an estimate from the repair facility of your choice and
send it to us, by mail or fax. Our fax number is (703) 461-2843.
Overview of the Claims Process:
Reporting Damage to your boat and/or trailer
1. First and
most important is to take all necessary steps to protect the boat
from further damage.
2. Report your loss to BoatUS either online
or by phone at 1-800-937-1937.
3. Your claim will be assigned to an adjuster who will contact you
with specific information on what is needed for your claim.
Reporting a boating accident with an injury or damage to another
person's property
1. See to the
safety and welfare of any injured person.
2. Do not admit liability or make any promises to another party.
3. Report your loss to BoatUS and the local authorites (if required
by law).
Claim Investigationon
1. We will gather
the facts of the loss. We will ask you for an estimate from your
chosen repair facility. That estimate should show a breakdown of
parts and labor. We may ask you for a written statement of what
happened, a list of property lost or damaged, witness information,
or a diagram of how the loss occurred depending on the claim.
Settling a claim for damage to your boat and/or traileron
1. Your claim
will be processed in accordance with the terms and conditions of
your policy.
2. Once coverage is determined, and all information is received,
payment is made to you and any lien holder shown on the policy declarations
page.
3. You, as the boat owner, are the only one who can authorize repairs
to your boat and/or trailer. However, we recommend that you wait
until we approve the estimate so you know exactly what is covered
by your policy.
Settling
a claim for a boating accident with an injury or damage to another
person's propertyon
1.
We will investigate the claim and your liability to the other person(s)
will be determined if the claim involves an injury or damage to
another person’s property.
2. Once coverage has been verified, and based on your degree of
liability (negligence), settlement is offered to the third party
subject to receipt of an executed release. This release protects
you from any further claim arising out of this accident. Once the
executed release form is received, payment is made to the third
party.
3. You
should not admit liability, fault or responsibility to anyone. Doing
so could jeopardize coverage.
Closeon
The claim is
closed upon completion of the investigation, settlement is made
and payments are sent.
