Help Desk Technician

  • Headquarters - Alexandria, VA
  • Full Time
  • IT - Help Desk
  • 7/1/2013
  • 880 S. Pickett Street
    Alexandria, VA 22304
  • We are searching for a HelpDesk Technician to join our team at our Alexandria, VA Headquarters. The primary focus will be 45% Help Desk Phone Call Queue; 25% Providing Windows (XP and Windows 7) Desktop Support; 10% Basic Administration of Windows, UNIX and Mac User Accounts; 10% To Configure and Deploy PC and Laptop Systems; 5% Hardware and Software repairs to PC and Laptops; and 5% to provide basic printer support (Tier 1).
  • <b>Consideration requirements:</b>
    • 3 years Windows Desktop experience
    • 2 years Phone Based Help Desk support experience
    • Strong trouble shooting skills
    • Capable of producing technical documentation
    • Solid customer Service Skills

    <b>Desirable requirements:</b>
    • UNIX Experience
    • MAC Experience
    • A+ Certification
    • Microsoft XP and Windows 7 Certification
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