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Help Desk Technician

  • Headquarters - Springfield, VA
  • Full Time
  • IT - Help Desk
  • 7/1/2019
  • 5323 Port Royal Road
    Springfield, VA 22151
  • BoatU.S., a part of GEICO and the Berkshire Hathaway family of companies, is looking for an Help Desk Technician at our Headquarters in Springfield, Virginia. The shift will be Monday – Friday 8:00 am – 5:00 pm. Flexible schedule, including weekends during season, and on-rotation.

    The Responsibilities will include:
    • Provide OS and Application desktop support in a Windows 7 Environment
    • Windows and Unix user account creation
    • Phone queue and ticketing system
    • PC and Laptop hardware repairs
    • Configure PC’s via MDT and deploy
    • Provide basic printer support
  • Candidate Qualifications
    • 5 years’ experience supporting Windows Desktop
    • 2 years’ experience providing Phone Support
    • Strong troubleshooting and analytical skills
    • Strong written and oral communication skills
    • Strong customer service skills
    • Must be able to carry at least 30 lbs

    Desired Qualifications
    • Microsoft Windows 7 Certifications
    • A+ Certification, MCSE, or higher
    • Basic Mac Support

    About BoatU.S.

    BoatU.S., part of GEICO and the Berkshire Hathaway family of companies, offers a range of insurance products and services to recreational boaters nationwide through GEICO Marine Insurance Company and Boat Owners Association of The United States (BoatU.S.) For more information visit us at

    Our employee’s quality of life is important to us. Full-time BoatU.S. employees are offered a comprehensive benefits program*, including:

    • 401(k) plan
    • Medical, dental, vision and life insurance
    • Paid vacation, holidays and leave programs
    • Tuition reimbursement
    • Employee assistance programs
    • Flexible spending accounts
    • Business casual dress

    *Benefit offerings for positions other than full-time may vary.

    BoatU.S. is an Equal Opportunity Employer. Background, criminal history and hair drug testing are required as part of our pre-employment process.

    How to Apply
    You will need an active email address and phone number. Email your resume and salary requirements, preferably as a Word.doc or PDF.
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