Meet the Crew

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Jim Holler

Senior Vice President, Planning and Analysis

I oversee planning and operations for the Marine Insurance division, which encompasses anything and everything; analyzing our book business, determining best premium rate-structures for the different classes of our business, etc. I like the analytical part of my job most. And also seeing results when a plan works well. Read More

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Carroll Robertson

Senior Vice President, Claims

I oversee the daily operation of the Claims division. The Claims Department staff has the privilege of fulfilling the "promise" that each insured has from the Insurance Company when they buy a policy – unparalleled service. Many of the Claims staff are boaters too, so we understand how important it is to get your boat fixed and back on the water quickly. Read More

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Mike Pellerin

Vice President, Underwriting

I manage the underwriting and administration of the insurance program. The Underwriting and Administration Departments basically provide the front end customer service, working with each member on the details of each quote and policy. We service virtually all customer needs in terms of the application process, buying coverage and then keeping the coverage up to date as needed. Read More

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Kim Shaw

Assistant Vice President, Underwriting

I'm in charge of Underwriting Sales, though I started out in customer service. I've worked just about all areas of Marine Insurance, beginning with Underwriting and then into our M.I.S. program (where you do 6 months of claims work, and then 6 months of underwriting work). Then I moved back to claims before finally ending up in Underwriting. Read More

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Becky Reinaker

Assistant Vice President, Underwriting

I supervise and manage both Policy Service Representatives and Underwriters at our locations in Virginia and Florida. In addition to personnel responsibilities I am also involved in the systems operations to manage workflow. Read More

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Rick Wilson

Assistant Vice President, Claims (CAT) Catastrophe Team

I am the Assistant Vice President of Claims for Liability and Specialty programs. I am also the director of the Catastrophe Field Team. Read More

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Monique Beale

Manager, Policy Management

My title is Manager of Policy Management but there are few different components to my position. Policy Management is the department that makes sure our policies get out to policyholders, so we endorse the policies and manage new policies, renewals, premium payments, etc. 

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Beth Leonard

Director of Technical Services

I'm the Director of Technical Services. In addition to writing for Seaworthy magazine, I serve as technical editor for BoatU.S. flagship publication, BoatUS Magazine. My job is to educate our Members, policyholders and staff on the technical aspects of damage prevention and boating safety. As an experienced circumnavigator and avid boater since childhood, much of my seamanship and boat-systems knowledge is based on first-hand experience. Read More