BoatUS understands the concerns about coronavirus (COVID-19) may be causing anxiety and fear. Our priority is the health and safety of our customers, our employees, and the community. While we continue to monitor this situation closely, we're actively taking steps to make sure we're able to provide you with the service you need. Learn More
ATTENTION Policyholders in LA & MS: Hurricane Haul Out coverage is included in all boat policies. Make preparations to get your boat out of harm’s way. Learn More
We understand the concerns about coronavirus (COVID-19) may be causing anxiety and fear. Our priority is the health and safety of our customers, our employees, and the community. While we continue to monitor this situation closely, we're actively taking steps to make sure we're able to provide you with the service you need.
Our representatives are ready to help with your insurance quote, billing and payment issues at 800-283-2883. To make a payment, service your insurance policy, update contact information, check claim status and other services, please log into BoatUS.com/Account.
To better assist those impacted by the crisis, we are voluntarily pausing cancellation of coverage due to non-payment and policy expiration, effective immediately. The pause will remain in effect through May 31, 2020 or as directed by your state. We will continue to follow all directives and regulations issued by your state’s insurance regulatory body. We're dedicated to working with you to develop flexible payment plans and/or special payment plans once normal billing resumes. We are available to assist you at GEICOmarine.com/Account or BoatUS.com/Account, call us at 800-283-2883 from 7:00 A.M. to 10:00 P.M. ET, write to us via email to insurance@boatus.com or send mail to:
GEICO Marine Insurance CompanyWe’re committed to working with you during this difficult time.
Our Membership Services department is open 24/7 ready to help you join, renew and assist with billing and payment questions.
You can always make a payment, service your Membership, update your contact information, upgrade your towing and other services, by logging onto BoatUS.com/Account or the BoatUS App.
Our TowBoatUS dispatch center continues to be available 24/7. Our TowBoatUS national fleet is operational and ready to assist boaters across the country. With local and state guidelines changing from day to day, in an effort to keep our customers and captains safe, a few areas are limiting services.
The best way to summon on water assistance remains the TowBoatUS CONNECT feature within the BoatUS App. Using the App allows you to automatically get help, first with a text confirmation and then connecting via cell phone voice communications with the closest local towing captain.
The TowBoatUS towing fleet is committed to following Centers for Disease Control and Prevention (CDC) guidelines.
Boat Graphics & Lettering is back open for business as of April 9th. We are taking extra precautions to keep our employees safe, so customers may experience shipping delays.
We understand that there may be instances where customers find themselves facing financial difficulties. BoatUS is here to help and we encourage customers who may be impacted to reach out to discuss how we might be of assistance. Please note that call wait times may be longer than normal.
These resources are compiled from a range of sources:
