We understand the concerns about coronavirus (COVID-19) may be causing anxiety and fear. Our priority is the health and safety of our customers, our employees, and the community. While we continue to monitor this situation closely, we're actively taking steps to make sure we're able to provide you with the service you need.
Our representatives are ready to help with your insurance quote, billing and payment issues at 800-283-2883. To make a payment, service your insurance policy, update contact information, check claim status and other services, please log into BoatUS.com/Account.
While our pause on cancellations ended on May 31, 2020, we understand everyone’s financial situation may not be back to normal. There are some states that have extended the pause on cancellations for their residents. You can review those on our COVID-19 State Information page. We're dedicated to working with you to develop flexible payment plans once normal billing resumes. We are available to assist you at GEICOmarine.com/Account or BoatUS.com/Account, call us at 800-283-2883 from 7:00 A.M. to 10:00 P.M. ET, write to us via email to insurance@boatus.com or send mail to:
GEICO Marine Insurance CompanyOur Membership Services team is available Monday - Friday 9am-7pm EST ready to help you join or renew your Membership and assist with billing and payment questions.
You can always make a payment, service your Membership, update your contact information, upgrade your towing and other services 24/7, by logging onto BoatUS.com/Account or the BoatUS App.
Our TowBoatUS dispatch center continues to be available 24/7. Our TowBoatUS national fleet is operational and ready to assist boaters across the country. With local and state guidelines changing from day to day, in an effort to keep our customers and captains safe, a few areas are limiting services.
The best way to summon on water assistance remains the TowBoatUS CONNECT feature within the BoatUS App. Using the App allows you to automatically get help, first with a text confirmation and then connecting via cell phone voice communications with the closest local towing captain.
The TowBoatUS towing fleet is committed to following Centers for Disease Control and Prevention (CDC) guidelines.
Boat Graphics & Lettering is back open for business as of April 9th. We are taking extra precautions to keep our employees safe, so customers may experience shipping delays.
We understand that there may be instances where customers find themselves facing financial difficulties. BoatUS is here to help and we encourage customers who may be impacted to reach out to discuss how we might be of assistance. Please note that call wait times may be longer than normal.
These resources are compiled from a range of sources:
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