Supervisor of Claims Service Reps

  • Headquarters - Alexandria, VA
  • Full Time
  • Customer Service
  • 2/12/2014
  • 880 S. Pickett Street
    Alexandria, VA 22304
  • We are searching for a Claims Service Representative Supervisor to join our team at our Alexandria, VA Headquarters. The talented individual will be responsible for management of the Claims Service Representative Team; preparing the monthly work schedule for the Claims Service Representative Team; periodic audit of claim first reports; monitoring of incoming calls from insureds and completing call monitoring reports; project management and management of the first report incentive program “First Report of the Month”.
  • Essential Qualifications:
    • 3+ years customer service
    • Strong verbal and written communication skills
    • Excellent organizational skills
    • Proficient in MS Office
    • Ability to work in a diverse team (some off-site)
    • Strong focus on providing exceptional customer service
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