Help Desk Technician

  • Headquarters - Alexandria, VA
  • Full Time
  • IT - Help Desk
  • 7/26/2013
  • 880 S. Pickett Street
    Alexandria, VA 22304
  • We are searching for a HelpDesk Technician to join our team at our Alexandria, VA Headquarters. The primary focus will be 45% Help Desk Phone Call Queue; 25% Providing Windows (XP and Windows 7) Desktop Support; 10% Basic Administration of Windows, UNIX and Mac User Accounts; 10% To Configure and Deploy PC and Laptop Systems; 5% Hardware and Software repairs to PC and Laptops; and 5% to provide basic printer support (Tier 1).
  • Consideration requirements:
    • 2 years Windows XP and Windows 7 experience
    • 2 years Phone Based Help Desk support experience
    • Strong trouble shooting skills
    • Capable of producing technical documentation
    • Solid customer Service Skills
    • Knowledge of ticketing systems

    Desirable requirements:
    • UNIX Experience
    • MAC Experience
    • A+ Certification
    • Microsoft XP and Windows 7 Certification

    Come join a growing company with a relaxed atmosphere and friendly people that will keep you motivated. We are committed to an environment that will challenge and help grow your career. BoatUS offers a competitive benefits package and generous 401(K) match.

    No Relocation assistance will be provided

    BoatUS is an Equal Opportunity Employer
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