Service Representative

  • Headquarters - Alexandria, VA
  • Full Time
  • Customer Service
  • 4/17/2013
  • 880 S. Pickett Street
    Alexandria, VA 22304
  • We are currently interviewing for a Service Representative to join our team at our headquarters in Alexandria, VA. The primary focus will be 70% Customer Service, 20% Providing Support to Underwriters, 5% Correspondence and 5% are Other Duties as Assigned.

    The Service Representative will investigate and respond to customer insurance policy questions; add/issue endorsements (non bearing premium); and process and explain payment options. Providing Support to Underwriters includes: follow-up on correspondence, returned mail, suspense items and uploading documents.

    The shifts are Monday to Friday & rotating Saturdays & Sundays.
  • Required Qualifications include:
    •Two or more years previous Customer Service experience – preferably in a Call Center environment
    •Proficiency in MS applications (Word & Excel)
    •Excellent verbal and written communication skills
    •Must be detailed oriented and highly organized
    •Must have or be able to obtain Property & Casualty License

    Desired Qualifications include:
    •Active Property & Casualty License
    •Excellent multi-tasking skills (listen & type at the same time)
    •Previous insurance experience and/or knowledge
    •Boating knowledge and/or experience
    •College Degree

    No relocation assistance will be provided
    BoatU.S. is an Equal Opportunity Employer

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