Service Representative

  • Headquarters - Alexandria, VA
  • Full Time
  • Customer Service
  • 2/1/2013
  • 880 S. Pickett Street
    Alexandria, VA 22304
  • We are currently interviewing for a Service Representative to join our team at our headquarters in Alexandria, VA. The primary focus will be 70% Customer Service, 20% Providing Support to Underwriters, 5% Correspondence and 5% are Other Duties as Assigned.

    The Service Representative will investigate and respond to customer insurance policy questions; add/issue endorsements (non bearing premium); and process and explain payment options. Providing Support to Underwriters includes: follow-up on correspondence, returned mail, suspense items and uploading documents.

    The hours are 8 am to 5 pm, or 9 am to 6 pm, Monday to Friday & rotating Saturdays & Sundays.
  • Required Qualifications include:
    * Two or more years previous Customer Service experience (preferably in a Call Center environment)
    * Proficiency in MS applications (Word & Excel)
    * Excellent verbal and written communication skills
    * Must be detailed oriented and highly organized
    * Must have or be able to obtain Property & Casualty License

    Desired Qualifications include:
    * Active Property & Casualty License
    * Excellent multi-tasking skills (listen & type at the same time)
    * Previous insurance experience and/or knowledge
    * Boating knowledge and/or experience
    * College Degree
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