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Great Claims Service

By Members - Published September 29, 2009 - Viewed 2788 times

Unfortunately I had some boat damage from a wind storm in Southern New Jersey a few weeks ago and I called the BoatUS Insurance 800-number to get claims information. I received a call very swiftly from service rep Jim Vinci. What a great experience that was. In a world where people are so short and rude, Mr Vinci was a master at making me feel like I was being helped. He answered every question I had very courteously, he was very informative, and after we hung up he even called my voice-mail to provide additional information because I did not have a pen and pencil.

His directions to file the claim were clear and understandable. His report was clean and clear and his follow up (to ensure I had everything I needed) was awesome. I truly appreciated his hard work and professionalism.

-- Bill McGoldrick, New Jersey

 





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