Thank You for Your Wonderful Customer Service
By Members - Published April 07, 2008 - Viewed 1328 times
While we were docking at Titusville City Marina in Florida, a 35 knot wind suddenly hit forcing us into another boat’s anchor. Our dinghy had a huge gash in the front tube and it was flat! I explained to Salandra in your Florida claims office that we were in transit back to Lake Erie and felt our dinghy was a safety item we needed to be replaced as soon as possible. She came up with an idea which sets her and BoatU.S. apart from anyone else. She saw that the claims check was issued within a few days of us making our claim, and then drove her personal car to the coast to deliver the check to us. She is a true professional who demonstrates amazing customer concern. BoatU.S. exceeds our expectation of both fairly paying and claim and demonstrating concern for their customers - truly the measure of a good insurance company whom you can trust. -- Willow Link, Saline, MI
Photo: Policyholder Willow Link and Salandra
Dawson from the Florida Claims Office
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