At BoatUS, Member satisfaction and commitment to service is our priority. Please read below some of the feedback we have received from other BoatUS Members regarding their experience with our program.
Have feedback you would like to share? Let us hear from you!
One
Angler's Bad Day Leads to an 11-Pound Happy Ending
Matt Pangrac of BassZone.com
Oklahoma City, OK
Member since 2011
There’s
no better way to earn faith and confidence in a product than to put it
to the test.
That being said, I really don’t have a burning desire to test out my driver’s side air bag, the “emergency call only” feature on my cell phone, or the flare gun that I keep in my boat. It’s nice to know that those options are there, but if I’m using one of them, well, you get the picture.
So last week, I hook up the Skeeter and head south on I-35 fully intending to spend the morning sight fishing on a lake in Oklahoma about 60-miles from my place. 32-miles down the road I blow a tire on my single-axle trailer.
No big deal, right? Well, considering that I left my jack in a buddy’s truck after helping him fix a flat last month, I was in a predicament. As I sat on the side of the Interstate 35 pondering my next move, it occurred to me that in January I bought a yearlong membership to BoatUS ANGLER that included the Trailer Assist package. Not only that but it also included the chance to win bonus money at tournaments as a member of their Weigh-to-Win program.
I called the 24-hour dispatch number on the back of my membership card, and Adam from BoatUS sent a tow truck to the scene within 30-minutes. After replacing the shredded tire with the spare, I was back on the road and headed to the lake without a dime out of my pocket.
As I pulled up to the ramp, Adam from BoatUS called back just to make sure everything went smoothly. At 26-years-old, I’m slowly starting to realize that I’m not bullet proof, and things do occasionally go wrong. It was a good feeling knowing that even though I was traveling by myself, the people at BoatUS ANGLER had my back.
After looking around and catching a few small ones, I finally spotted what I had been looking for – a bug- eyed, pot-bellied sow on a spawning bed. After working on her for more than an hour, I boated my biggest bass of the year an – 11-pound toad.
As it turned out, it took more time to get that bedding bass to bite than it took for me to call BoatUS ANGLER and get back on the road earlier that morning. That either means that I’m horrible at sight fishing or that BoatUS came through in a pinch when I put their product to the test.
I’m going to say it’s probably a little bit of both.
Jason Williamson , Bassmaster
Elite Series Angler
Wagener, SC
Member since 2008
"I couldn’t be more pleased with my new BoatUS ANGLER
insurance policy. I saved hundreds in my annual premium and the folks
at BoatUS ANGLER were extremely helpful in expediting the process.
They made it easy and that is not something you typically find from an
insurance company.".
Mike Hastings, Fishing
Guide, Git
Bit Guide Service & Pro Angler
Texas
Member since 2008
"As a Fishing Guide and bass tournament angler since 1993, I found
it difficult to obtain competitive quotes for marine insurance. That is
until I discovered BoatUS. Not only has BoatUS Marine Insurance provided
me with comprehensive coverage including $5,000 of coverage for my fishing
equipment; they also provide a better policy at a lower cost.
When I had a claim, it was handled very efficiently and professionally.
I recommend that all boaters (especially anglers) get a quote from BoatUS
Marine Insurance".
Nancy & Joseph Petrozza,
New York
Member since 2002
"I have been a BoatUS policy holder for many years, and about
two years ago, enclosed with my renewal application, was a note
inviting me to sign up for road trailer service, the cost was
$10.00, and so I did.
That was the best $10.00 I have ever spent. My wife and I live
on Long Island, NY and on 9/29/06 we were traveling at night towing
my trailer and boat on route to a bass tournament on the border
of Connecticut and Massachusetts. We had just come off I-684 and
were traveling east on I-84. About 7:00 pm I pulled into a rest
stop and noticed not only a bad odor coming from my trailer brakes,
but also noticed smoke - when I touched the wheel it was hot -
my brakes apparently had locked up.
I am an engineer, as well as a plumbing heating and a/c mechanic,
so I crawled under the trailer, and opened the bleed screws for
the brakes. we used the facilities and went back on the road within
a few miles I could see in my side view mirror that smoke was
emanating from my trailer wheels. I pulled off the road at about
exit 8 on I-84, and once again tried to free up the brakes, it
was to no avail.
By that time it was about 9:00pm we should have already checked
into the hotel we were to stay at overnight, and so we had to
make a decision as to stay where we were and give up fishing the
tournament, trying again to fix the brakes that seemed to be foolish,
and then I remembered I have a trailer towing policy.
I called BoatUS Towing and the person on the other end of the
line couldn't have been more helpful. He told me that someone
would be calling me back, (I was on my cell phone), within a half
hour. The original person I spoke with called back within fifteen
minutes and told me that I would hear from the service provider
within an hour.
The service provider called me for my exact location within twenty
minutes, and was standing beside me within the hour. He removed
both wheels and disconnected my brakes so I might proceed on my
way. We got back on the road and finally arrived at our hotel
about 1:00 am. My wife and I got about 4 hours sleep and were
able to fish the tournament, thanks to The Best $10.00 ever invested.
I am a traveling coordinator for Atlantic Bassmaster's, and I
have recommended BoatUS to everyone. I would liked to have said
that we won the tournament but that didn't happen. Please convey
not only my thanks but my appreciation for your people who provided
me with excellent service, but also thank the provider for his
prompt response."
Michael Graham,
New Jersey
Member since 2007
"Today was the first time I've used your services and I am
very pleased with everyone involved that helped me, and I am very
pleased with BoatUS Insurance. Thank you very much."
Steve Davis,
Arizona
Member since 2007
"You have saved me over $300 a year on my boat insurance
- I'm very happy!"
Thomas Chastain,
Georgia
Member since 2008
"I enjoy BoatUS ANGLER Magazine and the peace of
mind from having BoatUS Insurance"
Steve Chaconas,
Fishing Guide, National
Bass Guide Service
Virginia
Member since 2007
When I have a claim, I want an insurance company that specializes
in fishing boats, covers my gear and knows my business. That's
why I have BoatUS ANGLER Insurance."
Mike Schmidt,
Ohio
Member since 2008
"Your BoatUS ANGLER Magazine is very informative,
especially the claims and photos sections. GREAT INFO. Keep it
up. I look forward to your magazine"
Bill McGoldrick
New Jersey
Member since 2001
"I am so happy to be writing you an email about one of your
customer service representatives, Mr. James Vinci. Unfortunately,
I had some boat damage from a wind storm in Southern New Jersey
a few weeks ago and I called the 800 number to get claim information.
I received a call very swiftly from Jim Vinci. What a great experience
that was. In a world where people are so short and rude, Mr Vinci
was the master at making me feel like I was being helped. He answered
every question I had very courteously, he was very informative
and even hung up and called my voice mail to provide additional
information because I did not have a pen and a pencil.
His directions to file the claim were clear and understandable.
His report and approval document was clean and clear and his follow
up to assure I had everything I needed was awesome.
I hope you appreciate his hard work and professionalism, I did."
Robert Smith,
Virginia
"I love what you guys do at BoatUS ANGLER - I look
forward to the Braggin' Board and other features in BoatUS
ANGLER Magazine regularly"
Richard Rambow,
Minnesota
Member since 2008
I broke down on the road with a flat, I thought 'no problem, I'll just
change the tire' - but, to my surprise, I discovered my local marine dealer
installed the wrong bearings on my trailer.
I called BoatUS, they sent a tow truck, he confirmed my suspicions. Now
he took us to the nearest town to have new bearings installed, the only
thing was this was a small Wisconsin town, and oh sure it was 3:30 quitting
time for most repair shops. Well to my amazement the tow truck driver
went from shop to shop until he found one that agreed to stay open and
install the new bearings. Then to put the frosting on the cake the tow
truck driver stayed there until we were back on the road.
One last thought - thanks BoatUS - The Best Service Ever"
Carlton Veirs,
Texas
Member since 2006
"I was very pleased when I received a quote for my new 24-foot center
console boat, but even more pleased when I had to file a claim. My boat
was destroyed by a tornado. I called Boat U.S. in the middle of the night
and by 9 am the following day a claims representative had already arrived
on the scene. By the end of the day my claim was settled!"
Have
feedback that you would like to share?
Click Here to submit it now
