Ordering Equipment
When outfitting your new boat, it’s easy to shop by mail, telephone or online. But, don’t get lulled into a false sense of security, especially when doing business with an unfamiliar company.
• If in doubt,
check references with your local consumer protection agency.
• Keep records of your order, including the company’s address
and phone number or web site. Make note of the merchandise ordered, the
date your order was placed, the total including shipping charges and get
an order number from the company when ordering by phone. Also keep track
of how you paid and when delivery is expected.
• Open packages promptly and inspect your order, even if you are
not going to use the product until the next boating season.
If buying by mail or phone is easy, it’s even easier to buy online, where everything under the sun is only a mouse-click away.
The Federal Trade Commission advises checking with consumer protection agencies and online sites like www.bizrate.com that offer consumers’ evaluations of various e-businesses.
• Print out all information relating to the transaction, including a description of your order, the company’s terms and return policies and the delivery date.
Online boat buying is becoming more popular. Here are some guidelines:
• Don’t
sign a contract for a boat, even a new one, until you or someone you trust
can see it in person. For used boats, insist on a marine
survey inspection; for new boats, obtain the HIN and call the manufacturer
to verify that the boat is indeed new and under warranty.
• Online dealers far from your homeport may be able to offer low
prices, but ask the manufacturer to arrange for warranty service with
a local dealer. Most dealers are unwilling to service boats they don’t
sell.
• Long distance buying may involve unforeseen costs, including thousands
of dollars in shipping fees.
